The Dollie Mixtures will keep customers' details on record for the purposes of fufilling their order only (in accordance with the Data Protection Act 1998). We will never sell on your details - we respect your privacy and hate spam as much as you do!

All payment details are held by Paypal and Google Checkout. We do not have access to your card details. 

Stock Availability

We aim to keep all the goods on our website in stock but we can only carry limited stocks of certain items due to their unique, hand-made nature. Because of a time delay between an order being placed, and the website stock levels updating, despite our best efforts, there may be an occasion when the stock levels indicated on the website may be out of date.  We will contact you as soon as possible to arrange a replacement or to advise how long it will take us to provide a similar item.

Returns and Complaints

The Dollie Mixtures are happy that you will be satisfied with the quality of our goods but, in the unlikely event of you not being delighted with your purchases you may return them to us for a full refund or exchange within 7 days of delivery providing they remain complete, in their original condition, unused and still in their original packaging. Please e-mail us at sales@thedolliemixtures.com.

You will be required to arrange and pay for the cost of the return of all goods, unless they are faulty. If you do need to return goods to us we recommend that you obtain a “Certificate of Posting” free from the Post Office, as we cannot accept responsibility for returned goods lost in transit. To be extra safe you may wish to return the goods via Recorded Delivery. The Dollie Mixtures cannot, however, refund this charge.

If Post Free items are returned because you have ordered the wrong product, wish to exchange for a different style or colour etc postage charges (at cost) will be payable before replacement items are sent out.

Legalities

UK law is the applicable law for this transaction.

When buying goods and services on the Internet, the consumer is entering a legally binding contract. 

Errors and Omissions

Whilst The Dollie Mixtures take every care to ensure the veracity of any measurements, description and specifications of goods on our site we do not give any warranty as to their accuracy or completeness and will not be held responsible for any errors or omissions or for the results arising from any such errors or omissions. Although the colour reproduction in the photographs of our products is as close as it possibly can be we cannot accept responsibility for any variation in colour caused by the browser, software or computer system used by our customers.

We reserve the right to alter or amend prices if it is found that they are inaccurate at time of order. We will notify you of any change should this become necessary before taking payment.